Effective Date: 02/11/2026

Victory Physical Therapy (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website (www.victoryhelena.com) or communicate with us, including via SMS text messaging.

1. Information We Collect

Personal Information

We may collect the following information when you voluntarily provide it:

• Name

• Phone number

• Email address

• Mailing address

• Health-related information submitted through secure forms

• Insurance information

Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments

• Send appointment reminders

• Provide updates regarding scheduled visits

• Respond to inquiries

• Provide physical therapy services

• Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. SMS Appointment Communication Policy

Victory Physical Therapy uses SMS messaging solely for appointment-related communication.

By providing your phone number and opting in, you consent to receive text messages regarding:

• Appointment reminders

• Appointment confirmations

• Schedule changes

• Follow-up instructions related to your visit

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

Your mobile information will not be shared with third parties for marketing purposes.

4. HIPAA & Health Information

Victory Physical Therapy complies with the Health Insurance Portability and Accountability Act (HIPAA).

Protected Health Information (PHI) submitted through secure systems is handled in accordance with federal and state regulations.

Please note: SMS messaging is not always a fully secure method of communication. By opting into SMS communication, you acknowledge and accept this risk.

5. Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience and analyze website traffic. You may disable cookies in your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of electronic transmission or storage is completely secure.

7. Third-Party Services

We may use third-party services such as:

• Zoom Phone (SMS communication)

• Electronic Medical Record systems

• Website hosting providers

• Analytics services

These service providers are required to safeguard your information.

8. Your Rights

You may:

• Request access to your personal information

• Request corrections to inaccurate data

• Withdraw SMS consent at any time

• Request deletion of non-medical personal data (where permitted by law)

To make a request, contact:

Email: jonathan@victoryhelena.com
Website: www.victoryhelena.com

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.